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Support

Need help with Parcel Tracker? You're in the right place.

Frequently Asked Questions

Which carriers are supported?

Parcel Tracker supports major carriers including FedEx, UPS, DHL, USPS, Colissimo, Chronopost, La Poste, GLS and Amazon, with more added over time. If your carrier isn't detected automatically, you can pick it manually when adding a parcel.

My tracking number isn't recognised. What do I do?

Check that the number is complete and correct (most numbers are 10–22 characters). If the scanner misreads it, you can type it by hand. If the carrier is not detected, pick it manually from the list.

A parcel shows no updates. Why?

Updates come directly from each carrier's tracking system. If the carrier hasn't scanned the parcel yet — or hasn't synced their data — no events will be shown. Some carriers also stop updating after delivery.

Do I get notifications when a parcel moves?

Yes. If you grant notification permissions, Parcel Tracker sends a push notification when a parcel's status changes. You can also add a Home Screen widget and see deliveries on the Lock Screen via Live Activities.

How do I cancel my subscription?

Subscriptions are managed by your Apple ID. Open Settings → your name → Subscriptions on your device to cancel at any time. Cancelling stops the next renewal; you keep access until the end of the current period.

Can I restore a purchase on a new device?

Yes. Open the in-app purchase screen and tap Restore Purchases while signed in with the same Apple ID you used for the original purchase.

How is my data handled?

Parcels are stored locally on your device and optionally synced across your devices via iCloud. Tracking numbers are sent only to the relevant carrier's API to fetch status. See the Privacy Policy for details.

Still need help?

We read every message. Expect a reply within 1–2 business days.

jadeware@gmail.com